Jobs

Works/Repairs Coordinator required for our client who is a Local Authority Council with the role based in Haringey, North London.

£21.72 per hour CIS/Umbrella/Ltd


THE ROLE:

* Supporting the Repairs Service with the scheduling of appointments for repairs work over a period of days to weeks to ensure that mobile workforce resources are used efficiently
* Providing a high quality, customer focused administrative service within the repair's operations, liaising with subcontractors and workforce across multiple trade disciplines.
* To comply with all regulatory guidelines e.g. Financial and audit regulations, Haringey standing orders, in ordering and processing repairs
Take full responsibility for the efficient administration of the mobile workforce scheduling system
* Work effectively and efficiently and liaise with residents and operatives to make sure that repairs are scheduled and attended to within time
* Maintain accurate records and provide reports from various digital systems relating to all aspects of the work areas as required.
* Prepare reports when requested utilizing Microsoft suite of applications as required.
To ensure that the Operatives communicate in a timely and accurate manner about the progress of work, in order to schedule their work in view of resident's requirements.
* To re-schedule jobs in the event of an unplanned absence of an Operative, and to contact the resident directly to agree any changes.
* To communicate any changes / updates directly with the effected resident and the Operative.
* To communicate with Supervisors/Manager about matters of work quality, timeliness and potential HR issues concerning the operatives.
* To provide support to colleagues, customers and the business, in order to continuously improve operational effectiveness.
* To operate professionally both as an individual and as a team member for the benefit of the customer at all times, contributing ideas, suggestions and feedback to managers, ensuring quality standards is maintained.
* To manage the activities of operatives to ensure that they keep their appointments.
To undertake all of the above duties on a regular basis and undertake periodic supervision, to provide continuity of service wherever possible, to assist in the oversight, guidance and training of other staff.
* Flexibility to work within the overall scope repairs team requirements, based on service demand and staffing requirements.



SKILLS & QUALIFICATIONS:

* Experience of working within a repairs and maintenance environment
* Knowledge of local authority and or social housing repairs operations
* Experience and knowledge of dynamic scheduling and or system generated appointment scheduling
* Excellent communication and interpersonal skills, demonstrating empathy and understanding.
* Ability to plan, organise and prioritise
* Seeking, gathering and correct interpreting information from a range of sources to inform decision making
* Working constructively to build relationships with others including those outside of own team to achieve objectives



NOTE: This position requires the postholder to undergo a DBS (Disclosure and Barring Service) check.


Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlisted by the client.

You can also send your CV direct to: gabriele.simkute@duttonrecruitment.com